「Novelbright LIVE TOUR 2024 ～CIRCUS〜 FINAL IN 姫路城 三の丸広場」について

• Q.
  【チケット】座席や整理番号はありますか？
• Q.
  【チケット】ファミリーシートの対象年齢はありますか？
• Q.
  【チケット】ライブに行けなくなりましたが、友人に譲渡することは可能でしょうか？
• Q.
  【チケット】ライブに行けなくなりましたが、友人に譲渡することは可能でしょうか？
• Q.
  【チケット】チケットのリセールはありますか？
• Q.
  【チケット】購入したチケットを無くしてしまったのですが再発行できますか？
• Q.
  【チケット】購入したチケットのキャンセル・払戻しはできますか？
• Q.
  【チケット】チケットに関する問い合わせ先を教えてください。
• Q.
  【会場について】入場はブロックごとの入場でしょうか？現地に到着した順番で自由に入場できるのでしょうか？
• Q.
  【会場について】開演後でも入場できますか？途中で出ることはできますか？
• Q.
  【会場について】会場への持ち込み禁止のものはありますか？
• Q.
  【会場について】会場で荷物は預けられますか？
• Q.
  【会場について】入場後、トイレなどでライブ観覧場所を離れる場合は荷物を置いたままにしても良いでしょうか？
• Q.
  【会場について】入場方法が知りたいです。
• Q.
  【会場について】何時頃に終演予定ですか？
• Q.
  【会場について】レジャーシートや折り畳み椅子の使用は可能ですか？
• Q.
  【会場について】雨天の場合は開催しますか？
• Q.
  【会場について】雨が降った場合、傘を客席内で使えますか？
• Q.
  【会場について】妊婦なのですがライブに行ってもいいですか？
• Q.
  【会場について】祝い花を会場に送ることは可能ですか？
• Q.
  【その他】モッシュ、ダイブは可能ですか？
• Q.
  【その他】青春旗の使用は可能ですか？
• Q.
  【その他】グッズ販売時間は何時からですか？
• Q.
  【その他】プレゼントボックスはありますか？
• Q.
  【その他】出待ち入待ちについて
• Q.
  【その他】当日本人確認はありますか？

About joining

• Q.
  What is "NOVELCITY"?
• Q.
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• Q.
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• Q.
  I haven't received a reply email for registering as a new member.
• Q.
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• Q.
  Are there any email addresses that cannot be used for registration?

Regarding payment of membership fees

• Q.
  Please tell me the monthly fee.
• Q.
  How do I pay the monthly membership fee?
• Q.
  Do I need to pay the monthly membership fee every month?
• Q.
  If I join in the middle of a month, will the monthly fee be calculated on a pro rata basis?
• Q.
  Please tell me what credit cards can be used.
• Q.
  I am considering new rate plans from 3 carriers. Do I need to take any action?
• Q.
  If I pay by credit card, how will the payment be shown on my statement?
• Q.
  Can I use a debit card or LINE Pay?
• Q.
  If I change my payment method within the same month, what will happen to the amount I pay for that month?
• Q.
  Can I change the payment method?
• Q.
  I am being charged twice.
• Q.
  If I've been charged twice, can I get a refund?
• Q.
  Even though I've registered, it says "payment not completed."
• Q.
  [Credit card payment] My membership was automatically cancelled.
• Q.
  [Credit card payment] The message "The error limit has been reached" is displayed and I cannot register as a member.

About logging in

• Q.
  I can not log in.
• Q.
  I forgot my password.
• Q.
  I have forgotten my NB ID (Plus member ID (formerly EMTG ID)).
• Q.
  I changed my email address and can no longer see the members-only page.

About changing models

• Q.
  [Mobile carrier payment] I changed my smartphone model to one from a different mobile carrier. Will my payment information, login ID, password, and registration information be transferred?
• Q.
  [Mobile carrier payment] I changed my smartphone model to one from the same mobile carrier. Will my payment information, login ID, password, and registration information be transferred?
• Q.
  [Credit card payment] I changed my smartphone model to one from a different mobile carrier. Will my payment information, login ID, password, and registration information be transferred?

Changes to registered information

• Q.
  Can I check the registration details?
• Q.
  How can I change my address and email address?
• Q.
  My last name has changed due to marriage etc. What should I do?
• Q.
  I entered the wrong date of birth in my membership information. What should I do?
• Q.
  I registered with a different email address. Can I delete the registration information of a previous user?

Membership Ticket Pre-sale

• Q.
  If I register as a paid member of "NOVELCITY", will I be guaranteed to get tickets in advance for live performances?

About withdrawal

• Q.
  Please tell me how to cancel my paid membership.
• Q.
  What happens to my payments if I cancel?
• Q.
  If I cancel my membership in the middle of a month, will I be refunded my monthly membership fee on a pro rata basis?
• Q.
  I am still being billed even after cancelling my membership.

About use of this site

• Q.
  What is the recommended environment?
• Q.
  "Privacy Policy" will be displayed.
• Q.
  I am not receiving emails from the site.
• Q.
  I can't see the paid member content.
• Q.
  I would like to block some of the comments on my blog.
• Q.
  When using on a smartphone, can I use emojis in the title and body of a MESSAGE or in the comment section of a blog, etc.?
• Q.
  I can't watch the video.
• Q.
  About the translation function

発送物について

• Q.
  When will I receive the 3-year extension benefit?
• Q.
  I applied for the 3-year continuation benefit but haven't received it yet.
• Q.
  The bonus item I received from the fan club was defective. Can I exchange it?

others

• Q.
  What is "Copyright"?
• Q.
  Can I use the site's content, CD jacket photos, artist images, audio files, etc. on my personal homepage or in printed materials?
• Q.
  What is the address for sending fan letters and presents?