「Novelbright ARENA TOUR 2025」 について

• Q.
  ARENA TOUR2025の詳細について教えてください
• Q.
  チケットの申し込み方法を教えてください
• Q.
  「Novelbrightアプリ」の電子チケット発券について
• Q.
  「NOVELCITY」を退会しても、ファンクラブ先行抽選で当選したチケットは有効ですか？
• Q.
  スマイルシートの座席位置はどこですか？
• Q.
  車椅子を使用しているのですが、車椅子席はありますか？

About joining

• Q.
  What is "NOVELCITY"?
• Q.
  How do I join?
• Q.
  Can I view the content without paying the monthly fee?
• Q.
  I haven't received a reply email for registering as a new member.
• Q.
  Can I register using mobile carrier payment from a feature phone (traditional mobile phone) or tablet?
• Q.
  Are there any email addresses that cannot be used for registration?

Regarding payment of membership fees

• Q.
  Please tell me the monthly fee.
• Q.
  How do I pay the monthly membership fee?
• Q.
  Do I need to pay the monthly membership fee every month?
• Q.
  If I join in the middle of a month, will the monthly fee be calculated on a pro rata basis?
• Q.
  Please tell me what credit cards can be used.
• Q.
  I am considering new rate plans from 3 carriers. Do I need to take any action?
• Q.
  If I pay by credit card, how will the payment be shown on my statement?
• Q.
  Can I use a debit card or LINE Pay?
• Q.
  If I change my payment method within the same month, what will happen to the amount I pay for that month?
• Q.
  Can I change the payment method?
• Q.
  I am being charged twice.
• Q.
  If I've been charged twice, can I get a refund?
• Q.
  Even though I've registered, it says "payment not completed."
• Q.
  [Credit card payment] My membership was automatically cancelled.
• Q.
  [Credit card payment] The message "The error limit has been reached" is displayed and I cannot register as a member.

About logging in

• Q.
  I can not log in.
• Q.
  I forgot my password.
• Q.
  I have forgotten my NB ID (Plus member ID (formerly EMTG ID)).
• Q.
  I changed my email address and can no longer see the members-only page.

About changing models

• Q.
  [Mobile carrier payment] I changed my smartphone model to one from a different mobile carrier. Will my payment information, login ID, password, and registration information be transferred?
• Q.
  [Mobile carrier payment] I changed my smartphone model to one from the same mobile carrier. Will my payment information, login ID, password, and registration information be transferred?
• Q.
  [Credit card payment] I changed my smartphone model to one from a different mobile carrier. Will my payment information, login ID, password, and registration information be transferred?

Changes to registered information

• Q.
  Can I check the registration details?
• Q.
  How can I change my address and email address?
• Q.
  My last name has changed due to marriage etc. What should I do?
• Q.
  I entered the wrong date of birth in my membership information. What should I do?
• Q.
  I registered with a different email address. Can I delete the registration information of a previous user?

Membership Ticket Pre-sale

• Q.
  If I register as a paid member of "NOVELCITY", will I be guaranteed to get tickets in advance for live performances?

About withdrawal

• Q.
  Please tell me how to cancel my paid membership.
• Q.
  What happens to my payments if I cancel?
• Q.
  If I cancel my membership in the middle of a month, will I be refunded my monthly membership fee on a pro rata basis?
• Q.
  I am still being billed even after cancelling my membership.

About use of this site

• Q.
  What is the recommended environment?
• Q.
  "Privacy Policy" will be displayed.
• Q.
  「プライバシーポリシー」がループされてしまいます。
• Q.
  I am not receiving emails from the site.
• Q.
  I can't see the paid member content.
• Q.
  I would like to block some of the comments on my blog.
• Q.
  When using on a smartphone, can I use emojis in the title and body of a MESSAGE or in the comment section of a blog, etc.?
• Q.
  I can't watch the video.
• Q.
  About the translation function

発送物について

• Q.
  When will I receive the 3-year extension benefit?
• Q.
  I applied for the 3-year continuation benefit but haven't received it yet.
• Q.
  The bonus item I received from the fan club was defective. Can I exchange it?

others

• Q.
  What is "Copyright"?
• Q.
  Can I use the site's content, CD jacket photos, artist images, audio files, etc. on my personal homepage or in printed materials?
• Q.
  What is the address for sending fan letters and presents?