OK
About logging in
Please check the following.
[1] Input error
Please check for any capitalization mistakes.
<Input example>
Lowercase letters: bur, ptq,
Capital letters: BUR, PTQ,
[2] When logging in with an email address
Your login ID is the email address you entered when you registered.
If you have multiple email addresses, try using one that you know well.
(icloud.com, softbank.ne.jp, i.softbank.jp, gmail.com, etc.)
If you change your email address
If you have not changed your email address on your My Page, please enter the email address you used to register. This will remain valid as your login ID even if you are no longer able to receive emails due to a change in your device.
[3] The password may be incorrect.
Click on "Forgot your password?" at the bottom of the login screen.
Please set a new password and try logging in.
[4] If you are returned to the top page
If cookies are disabled in your browser, the site will not function properly.
Please make sure to enable the setting before trying to log in.
If the above does not solve the problem
Please contact us with the following information:
<Customer Information>
・Name (Kanji/Furigana)
- Date of birth (8 digits in the Gregorian calendar)
·prefectures
·Registered e-mail address
Payment information
∟Credit card payment:
[16-digit card number *1]
∟ For carrier billing:
[Mobile phone company/payment number *2]
<Details>
Entered when logging in
・NB ID (Plus member ID (formerly EMTG ID))
·email address
-Whether or not you can reset your password
- The error message displayed
*1 Once the information we receive has been confirmed, it will be deleted promptly.
*2 Please see below for how to check your payment number. (This will take you to the page of each mobile phone company.)
・For sp mode payments: 12-digit payment number
https://www.nttdocomo.co.jp/service/spmode/function/payment/
⇒Please refer to [How to check your usage details].
・For au Simple Payment: Recurring billing ID
https://id.auone.jp/payment/pc/help/info/6.html
1. Log in from au ID TOP
2. au Easy Payment Menu
3. You can check your [Continuous Billing ID] from the [List of Continuously Used Services].
・SoftBank One-Stop Payment: Order number
https://www.softbank.jp/mysoftbank/
After logging in to My Softbank, please check by going to [Menu] > "Fee and Payment Management" > [Consolidated Payment] > [Usage History] > [Check] for the item on this site.
Other questions about "Login"
If the above does not resolve your issue, please contact us using the details below.