▼If you do not receive a reply email when registering as a new member or changing your registered email address
The following causes are possible:
- You have specified domain reception.
Please add the following domains to the list:
「plusmember.jp」
"mail.novelbright.jp"
・(For au mobile phones) "Spoofing restrictions" is set to "High."
If it is set to "High," emails may not be delivered even if you have specified domain reception, so please set it to "Medium" or lower.
- The settings are set to reject PC emails and emails with URLs.
・It is automatically sorted into the spam folder.
・There is an error in the email address entered.
Please check the above and send the email again.
If you have any questions about your email settings, please contact your email address provider.
▼If you don't receive a reply to your inquiry
The following causes are possible:
- You have specified domain reception.
Please add the domain "plusmember.jp" to the list.
・(For au mobile phones) "Spoofing restrictions" are set to "High."
If it is set to "High," emails may not be delivered even if you have specified domain reception, so please set it to "Medium" or lower.
- The settings are set to reject PC emails and emails with URLs.
・It is automatically sorted into the spam folder.
・There is an error in the email address entered.
Please note that depending on the content of your inquiry, it may take some time to respond or we may not be able to answer your inquiry.
*If you have any questions regarding your email settings, please contact your email address provider.