[If you are using Safari as your browser on an iPhone]
Please check the following items and settings.
■Please check that JavaScript is enabled.
※Confirmation method※
[Settings] > [Safari] > [Advanced] > Enable JavaScript
■About private browsing mode
If "Private Browsing Mode" is set,
You may not be able to view the video.
(Redirects to Apple support page)
When private browsing mode is "on", the top and bottom of the screen will be black,
When it is set to "Off", the top and bottom of the screen will turn white.
■ About "Content Blocker" settings
If you are viewing the site from Safari, you may be using a content blocker.
If it is set to "ON", playback may not be possible.
If you have installed the dedicated app,
Please turn the setting to "OFF" and try playing it again.
■ How about using a different browser?
Please try playing it on Google Chrome.
■ Communication environment
Please try using Wi-Fi to see if that changes.
In addition, the problem may be improved by implementing the following measures.
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1. Depending on your environment, it may take some time for the video to start playing.
Please wait a while or try again at a different time.
2. Reload the page, restart your browser and smartphone.
3. Set the date and time on your device correctly.
4. If there is no sound, please check the volume of your player and device.
Please clear your browser's cache (temporary internet files).
*Please make sure you have a system in place to revert the settings before carrying out the deletion procedure.
We cannot be held responsible for any problems that may arise in your terminal equipment due to operations performed by you, so please understand that you are carrying out the operations at your own risk and discretion.
*Depending on the operating environment of the service and device compatibility, viewing may be difficult.
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