About joining

Q
I haven't received a reply email for registering as a new member.
A
The following causes may be possible, so please check and send the email again.


●There is an error in the email address entered.

●It is automatically sorted into the spam folder.

●You are receiving emails from designated domains.
Please add the following domain (backward match).

"plusmember.jp"

● [For au mobile phones] "Spoofing restrictions" is set to "High."
If it is set to "High," emails may not be delivered even if you have specified domain reception, so please set it to "Medium" or lower.

● [For Softbank mobile phones]
If your "Spam filter" is set to "Strong," your email may be marked as spam.
If you do not receive the email, please set it to [Standard].


●The settings are set to reject PC emails and emails containing URLs.
If you have any questions regarding your email reception settings, please contact your mobile phone company or other email address provider.

If the above does not resolve the issue, please use a different email address that you can receive emails from.

Other questions about "Joining"

BACK

If the above does not resolve your issue, please contact us using the details below.

Contact Us