The following possibilities are considered:
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● Timing of withdrawal (in the case of credit card payment)If you paid by credit card, you will be charged up to the fee for the month in which you cancel your membership.
The actual billing will be made the month following or the month after the month of cancellation, depending on the contract details and closing date.
Example: If you cancel on January 29th
The final bill will be for usage in January (date of usage: January 31st).
Actual billing (withdrawal) will be in February or March.
On your statement, be sure to check the [Month of Use] item.
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The cancellation procedure has not been completedOnce the procedure is complete, you will receive an email notifying you that your cancellation has been completed.
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●You have registered using another email address in addition to the ID you have canceled.If you have multiple email addresses, try logging in with one that you know.
*If the membership fee payment screen appears, please be careful not to make any payment.
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If the problem persists
Please contact us by email with the following information:
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・Full name (kanji/kana)
・Nickname of the setting
- Date of birth (8 digits in the Gregorian calendar)
·prefectures
·email address
・Plus member ID
・Date of withdrawal procedure
・Payment method: [Credit card payment/Carrier payment]
・For credit card payments: [16-digit card number] *1
・For carrier payment: [Mobile company/payment information] *2
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*1: The information you provide will be deleted promptly after confirmation.
*2: Please see below for how to check.
■dPayment: [12-digit payment number]d Menu »My docomo»Log in>Enter your network PIN code»Check your PIN code»Usage charges»Check details»Related menu»Check your docomo payment and d payment usage charges
■For au Easy Payment: [Continuous Billing ID]au ID TOP Log in from » au Easy Payment Menu » [List of Continuous Use Services] » "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."
■ In the case of SoftBank lump-sum payment: [Order number]My Softbank Log in » [Menu] » [Fee and Payment Management] » [Consolidated Payment] » [Usage History] » [Confirm] for any item on this site
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For inquiries regarding billing after canceling your membership, please click here
＜Request＞
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
Depending on your environment, the email with the above link may not launch.
this【
Inquiry form]Please contact us.