Regarding payment of membership fees

Q

Even though I've registered, it says "payment not completed."

A

If you are unable to pay the fee using your registered payment method, your membership will be automatically cancelled.

If you log in and re-register with the same login ID within 30 days of your cancellation (when payment cannot be confirmed), you will be able to use the service with your registered information, such as your joining date.

If you are unable to log in despite your payment being processed, please refer to the help page below.

https://novelbright.jp/faq/detail/29

Other questions about "Payment of membership fees"

• Q.
  Please tell me the monthly fee.
• Q.
  How do I pay the monthly membership fee?
• Q.
  Do I need to pay the monthly membership fee every month?
• Q.
  If I join in the middle of a month, will the monthly fee be calculated on a pro rata basis?
• Q.
  Please tell me what credit cards can be used.
• Q.
  I am considering new rate plans from 3 carriers. Do I need to take any action?
• Q.
  If I pay by credit card, how will the payment be shown on my statement?
• Q.
  Can I use a debit card or LINE Pay?
• Q.
  If I change my payment method within the same month, what will happen to the amount I pay for that month?
• Q.
  Can I change the payment method?
• Q.
  I am being charged twice.
• Q.
  If I've been charged twice, can I get a refund?
• Q.
  [Credit card payment] My membership was automatically cancelled.
• Q.
  [Credit card payment] The message "The error limit has been reached" is displayed and I cannot register as a member.

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