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About shipment
If there is an initial defect, we will confirm the nature of the defect and provide a replacement.
Please take a photo using your smartphone camera so that we can identify the defective part.
Please contact us by email using the link below: "Click here to inquire about exchanging defective bonus items."
*Please note that re-shipment will be handled on a cash-on-delivery basis.
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＜Required information＞
・Registered full name (kanji/kana)
・Registered phone number
・Registered email address
・NB ID（Plus member ID）
-Photos showing the defective parts (please attach)
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<About the attached photo>
・Please take a photo so that the defective part is clearly visible.
- You can attach multiple photos, but please adjust the size so that they are under 1MB (megabyte).
*Please note that the envelope is not a bonus and cannot be exchanged.
・If you are unsure about how to adjust the size, etc., please ask your mobile phone company or shop.
»Click here to inquire about defective bonus exchanges
*Depending on your environment, the email with the above link may not launch.
In that case, please contact us using the inquiry form.
Please fill in all necessary information without omission.
Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.
Other questions about "Shipping"
If the above does not resolve your issue, please contact us using the details below.