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About shipment
The recipients and shipping times are as follows:
▽Target recipients
[Members who have been members NOVELCITY for 3 years and 1 month]
Those whose digital membership card duration in My Page is "3 years and 1 month" or more and who have applied to receive renewal benefits
※日本国内在住の方に限ります。日本以外のご住所には発送できかねます。
▽Shipping time
＜2024年2月までにお申し込みいただいた方＞
発送済みとなります。
＜2024年3月以降にお申込みいただいた方＞
We will ship according to the following guidelines.
3月、4月、5月にお申込みいただいた方→6月下旬
6月、7月、8月にお申込みいただいた方→9月下旬
9月、10月、11月にお申込みいただいた方→12月下旬
12月、翌年の1月、2月にお申込みいただいた方→3月下旬
*Please note that it may take some time to ship your order depending on the production situation.
★If your order has not arrived even though the shipping deadline has passed★
Please be sure to check your registered address on your My Page.
Please contact us here with the necessary information.
*We have noticed that many people have not registered their addresses on their My Page or have incomplete addresses.
Please check that the registration details are correct.
[Possible patterns of non-delivery]
If there is no building name
Please make sure to enter the building name. Deliveries have not been delivered in cases where only the room number has been entered after the house number.
◆If you live in a building with someone with a different surname
Please be sure to enter the surname of the head of household as "Mr./Ms. XX." If the surname is different from that of the head of household, there have been cases where the address has been unknown.
*If the surname displayed on the mailbox (nameplate name) is different from the surname you enter, please be sure to add "Mr./Ms. XX" to the end of the address.
If you live in an apartment/condominium
Please make sure that the mailbox is in your name. If it is in the name of the previous resident, the mail will not be delivered and the address will be unknown.
Other questions about "Shipping"
If the above does not resolve your issue, please contact us using the details below.