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Regarding the email address leak due to unauthorized access to "Arara Message" (provided by Arara Co., Ltd.), an external email distribution service used by Fanplus Co., Ltd., Ltd., the operator of this website, for distributing various announcements such as email newsletters,
Subsequent investigations confirmed that the affected email addresses belonged to customers who were using our website's email service as of October 31, 2026.
■ Target email address
As of October 31, 2026, the email addresses registered with the following services
- Email newsletter for paid members
Please note that the only information that has been confirmed to have been leaked is email addresses; no other personal information has been found to have been leaked.
Additionally, we are currently switching to a new distribution system for the email newsletters we send out from this website.
※一時的に通常と異なる送信元アドレス（info@mail.plusmember.jp）よりお送りするケースがありますが、公式のご案内メールとなりますのでご安心ください。
We sincerely apologize to all our members for the great concern and inconvenience we have caused.
■ A request to our members
There is a possibility that suspicious emails or phishing emails taking advantage of this situation may be sent.
Please continue to exercise extreme caution when accessing URLs in suspicious emails or emails from unknown senders, and when entering personal information or passwords.
■ Regarding future actions
Fanplus Co., Ltd. will work in cooperation with Arara Co., Ltd. to investigate the cause and confirm the scope of the impact, and will also work to confirm and strengthen our safety management system to prevent recurrence, with advice from external expert consultants.
We sincerely apologize once again for the concern this has caused our members.
For further details and inquiries regarding this matter, please see below.
Announcement from Fanplus Co., Ltd.
https://fanplus.co.jp/static/fanplus/information/arara_notice_20261106.pdf
Customer Inquiry Desk
https://fanplus.co.jp/feature/arara-inquiry
Operating company: Fanplus Co., Ltd.
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