OK
Thank you very much for your continued support of Novelbright.
We would like to inform you about some of the merchandise currently being sold at the "Novelbright HALL&ARENA TOUR 2026 ~PYRAMID~".
■ About the [Random Can Badge (20 types in total)]
It has come to our attention that there are errors in the wording within some of the designs.
We sincerely apologize to our customers for the worry and inconvenience caused by your purchase.
Therefore, we will be offering replacements for genuine products to customers who purchased the affected items.
Customers who wish to exchange their product should proceed using the form below.
Additionally, the official [Random Can Badges (20 types in total)] will go on sale starting today, May 30th, at the Shizuoka performance.
▼[Random Can Badge (20 types in total)] Exchange Request Form
https://form.run/@quaras-umCkTwWi39v1owzzW6tE
Application period: May 30, 2026 (Sat) 12:00 to August 15, 2026 (Sat) 23:59
Shipping period: Starting sequentially from late June.
* For those who purchased from Novelbright Official Shop, we will send you an email with details regarding exchanges from the shop.
■ About the hand strap
Regarding the defect in the hand straps that we previously announced, we will be offering replacements to customers who purchased the affected products.
Customers who wish to exchange their product should proceed using the form below.
Please note that the official [hand strap] will be available for purchase starting from the Iwate concert on June 7th.
▼[Hand Strap] Exchange Request Form
https://form.run/@quaras-VgIWbjyYfPW9mzM0uT44
Application period: May 30, 2026 (Sat) 12:00 to August 15, 2026 (Sat) 23:59
Shipping period: Starting sequentially from late June.
* For those who purchased from Novelbright Official Shop, we will send you an email with details regarding exchanges from the shop.
We kindly ask for your understanding.